Xquisite Journeys
Introduction
These Terms and Conditions govern the use of the Xquisite Journeys website and the travel-related services provided by Xquisite Journeys.
By using our website and engaging our services, you agree to be bound by these Terms and Conditions.
Our Services
Xquisite Journeys provides bespoke travel planning, accommodation reservations, concierge services, transportation arrangements, tours, activities, and related travel services within South Africa.
We act as an intermediary between clients and selected third-party service providers, including hotels, transport companies, tour operators, restaurants, and activity providers.
Bookings and Reservations
All bookings are subject to availability and confirmation by the relevant service providers.
Reservations are not guaranteed until confirmed in writing and, where applicable, payment has been received.
Payments
Payment terms will be communicated at the time of booking.
Certain suppliers may require deposits or full prepayment to secure services.
Failure to make payment within the specified timeframe may result in cancellation of the booking.
Cancellations and Refunds
Cancellation policies vary according to individual suppliers and service providers.
Any applicable cancellation fees imposed by hotels, lodges, transport providers, or activity operators will be communicated to the client.
Refunds, where applicable, will be processed in accordance with supplier policies.
Travel Documentation
Clients are responsible for ensuring they possess valid passports, visas, travel insurance, vaccination certificates, and any other documentation required for travel.
Xquisite Journeys cannot be held responsible for losses resulting from incomplete or incorrect travel documentation.
Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance covering medical expenses, cancellations, personal belongings, and unforeseen travel disruptions.
Limitation of Liability
Xquisite Journeys acts as an intermediary between clients and independent service providers.
While every effort is made to work with reputable suppliers, Xquisite Journeys shall not be liable for injury, loss, damage, delay, accident, or inconvenience arising from services provided by third parties.
Changes to Itineraries
Occasionally, circumstances beyond our control may require modifications to itineraries, accommodation, activities, or transportation arrangements.
In such cases, we will endeavour to provide suitable alternatives whenever possible.
Website Information
While we strive to ensure the accuracy of information contained on this website, Xquisite Journeys makes no warranties regarding the completeness or accuracy of such information and reserves the right to amend content at any time without notice.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
CONTACT INFORMATION
Xquisite Journeys
Email: reservations@xquisitejourneys.co.za
Telephone: +27 64 722 1885
Cape Town, South Africa